Please read the Regulations of Hotel Sante


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We want you to enjoy your stay at Hotel Sante as much as possible, so we encourage you to read the following Regulations that apply during your stay


Hotel Regulations

  1. Rooms in the hotel are rented by the day. Check in is possible from 2 PM and check out must be done by 12 PM on the day of departure.
  2. If the Guest, when renting a room, does not specify the length of stay, one day of room rental is assumed.
  3. At the Guest’s request and to the best of its ability, the hotel may extend the hotel day for an additional charge.
  4. Guests should notify the reception desk of their wish to extend their stay or extend their hotel day by 10:00 AM on the original departure day. The hotel will consider the request to extend the stay as far as possible.
  5. In the event that the Guest does not leave the room at the end of the hotel day, the Service provider reserves the right to have at least two representatives of the hotel officially pack the Guest’s belongings, one of whom must be the Hotel manager or the Reception manager. Items packed in this way will be deposited at the hotel and will be available for collection at reception desk.
  6. If the Guest fails to vacate the room within the specified time, the Service provider is entitled to charge the Guest the amount of 100% of the price of the hotel day for the current day
  7. If the Guest loses their room key card, a fee of PLN 20 + VAT will be charged
  8. Items left in the hotel room after the Guest’s departure will be returned to the address indicated by the Guest – at the Guest’s expense. In the absence of such an instruction, the hotel will store the items left behind for a period of 6 months.
  9. A request to shorten the stay must be made by the Guest at the hotel reception desk before 12:00 PM on the day before the planned shortening of the stay. Otherwise, the next hotel day shall be deemed to have begun, unless otherwise specified in the terms and conditions of the offer purchased by the Guest.
  10. The Guest may not transfer the room to any other person without prior registration of the third party at the reception desk, even if the period of the stay paid for has not elapsed.
  11. Persons not checked in to the hotel may stay in the hotel room after informing the hotel reception desk in advance, only between 6:00 AM and 10:00 PM. Upon checking in to the hotel, the Guest should familiarise themselves with the room furnishings and keep them intact. If damage is found, the Guest should immediately notify the hotel reception desk. If the damage found is not reported and defects are found by the hotel staff, the Guest will be held financially responsible for the damage.
  12. The Guest is liable for damage to the hotel’s property caused by themselves, persons for whom they are responsible and their visitors.
  13. The Guest is obliged to pay for the cost of their stay when checking in to the hotel and for any services and goods ordered or used no later than when checking out of the hotel. In the event of non-payment of all amounts due in connection with the stay, the Service provider is entitled to charge the Guest for any services and goods provided to the Guest.
  14. The hotel is liable for loss of or damage to items brought in by the Guest to the extent set out in the relevant provisions of the Civil Code.
  15. Valuables, money and documents should be kept in a locked safe located in the room or deposited at the reception desk. If valuables are left outside the safe, the hotel will not be held responsible.
  16. There is a curfew on the hotel premises from 10:00 PM to 6:00 AM.
  17. The behaviour of Guests and those using the hotel’s services should not disturb the peaceful stay of other Guests. The hotel may refuse to continue to provide services to a person who violates this rule. Smoking is not allowed in the hotel. In the event of a breach of this prohibition, the hotel Guest may be charged a contractual penalty in the amount of EUR 100 for each stated breach of prohibition and shall also be obliged to cover the costs of an unjustified call to the fire services or other services automatically notified by the fire protection system.
  18. Each time the Guest leaves the hotel room, the Guest is obliged to properly secure the room to prevent access by third parties. During the Guest’s absence, windows and doors in the room must remain closed.
  19. If a fire is noticed, the Guest should alert the hotel staff, if possible, and head for the exit according to the instructions indicating the evacuation route. Until the arrival of the fire brigade, it is the responsibility of the hotel staff to evacuate the persons from the premises.
  20. For reasons of fire safety, the use of appliances that are not part of the room equipment (e.g. heater, electric cooker, etc.) in the hotel rooms is prohibited.

Service provider's liability

The Service provider shall not be liable for non-performance or improper performance of its obligations under the Regulations caused by circumstances beyond the Service provider’s control despite the exercise of due diligence.

The Service provider shall also not be liable for damages resulting from the suspension or discontinuation of the Services by the Service provider.

Furthermore, the Service provider shall not be liable for damages, including lost profits, incurred as a result of the Guests using the Services in a manner contrary to the Regulations or the law.

The limitations of liability do not apply to a Guest who is a consumer within the meaning of art. 22(1) of the Civil Code.

Intellectual property of the Service provider

Information resources and all other content of the website, such as texts, graphics, logos, buttons, images are the intellectual property of the Service provider or entities with which the Service provider has entered into appropriate agreements and are protected by Polish and international regulations on the protection of intellectual property, in particular by the provisions of the Act of 4 February 1994 on Copyright and related rights.

It is forbidden, without the consent of the Service provider, to copy, reproduce or otherwise use in whole or in part the information, data or other content available on or from the website, with the exception of cases of permitted use resulting from generally applicable laws.


Guests have the right to lodge a complaint relating to the operation of the website and the performance of the Services by the Service provider in breach of the terms and conditions set out in the Regulations.

All complaints, containing the Guest’s details, i.e. full name, together with e-mail address and a brief description of the objections raised, must be submitted using the contact details available on the main page of the website under “Contact” tab or in writing by post to the Service provider’s address.

The Service provider will settle the complaint within 14 days from the date of receipt. If the complaint relates to electronically provided services and cannot be dealt with within 14 days, the Service provider will notify the Guest of the reasons for the delay and the expected timeframe for settling the complaint

Lodging a complaint does not relieve the Guest from the obligation to pay for the used services provided by the Service provider.

Final provisions

These Regulations are subject to change. The Guest will be informed of any changes through a notice on the Service provider’s website. The effective date of the changes shall not be less than 14 days from the date of their announcement.

Settlement of any disputes arising between the Service provider and the Guest, who is not a consumer within the meaning of art. 22(1) of the Civil Code, shall be submitted to the court having jurisdiction over the Service provider’s seat.

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